TERMS

Shipping Rates
Worldwide shipping available. All shipment pricing is based upon weight & where you are located. International shipments may be subject to pay duties and taxes, which is out of our control.

Order Processing
Please allow 1-5 days for your order to be processed. Once your order is shipped, you will receive a tracking number via email. Please allow 2-7 business days to arrive once shipped for Australian orders and an additional 10-15 days for international orders.* We are not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please open an investigation with the carrier. We will not replace any packages. If you have any questions regarding your order email support@mertramertra.com

Refunds & Returns 
We do not accept returns on products that are not in original condition, with tags on. We do not accept returns on products that are sold out.

We do not offer refunds based on sizing errors. If the product is not sold out, then sizes may be exchanged. 

If you were sent the wrong item or if the product is defective, please email support@mertramertra.com within 14 days of receiving your order.

If you’re receiving a refund, please allow up to 7 business days for the money to re-enter your account. 

We do not cover the shipping costs of any refund/ exchange/ return. 

MERTRAMERTRA reserves the right to reject exchanges/ returns which do not comply with our exchange/ return policy. 


Bot Policy
We reserve the right to cancel your order for any reason. If we suspect that you are using a bot or checkout link, your order may be automatically cancelled. Please access our shop from the home page when new items are released.

Our complete Privacy Policy and Terms of Service can be found here.