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Shipping & FAQ

PRICES - WITHIN AUSTRALIA

Prices are calculated based on where you live. We use AusPost to determine these rates.

PRICES - INTERNATIONAL

$30 AUD Flat Fee International Shipping (5-25 Business Days*)

 

INTERNATIONAL SHIPPING TIMES (GUIDE ONLY)

Please allow 5-20 business days for shipping after you have received our shipping confirmation email.

*Please note that these time-frames are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

 

ADDITIONAL SHIPPING INFO

Any customs or import duties are charged once the parcel reaches its destination country.

These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

 

UNEXPECTED DELAYS

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control.

Please contact us if your package is taking too long to arrive and we will work with you to try & resolve any situation.

 

TRACK YOUR ORDER

As soon as your order is shipped, we'll email you letting you know it's been dispatched and provide you with a unique tracking number. 

If you don’t receive an order confirmation email from us within 24 hours of placing your order, please double check that you have supplied the correct contact information and checked your 'Junk' mail folder before contacting us.

 

 ORDER STATUS 

  • Processing: Your payment has been received and stock has been reduced – the order is awaiting fulfilment.
  • Completed:  Your order has been fulfilled and completed – requires no further action on your part.
  • On-Hold: We are awaiting payment – stock is reduced, but you need to confirm payment.
  • Cancelled: The order has been cancelled by an admin or the customer – no further action required (cancelling an order does not affect stock quantity by default).
  • Refunded:  The order has been refunded by an admin – no further action required.
  • Partially refunded: Certain items within your order have been refunded. This is often when products are cancelled and there are still remaining items in the order to be fulfilled.

 

STILL NEED HELP? HIT US UP!

Email: support@mertramertra.com
Instagram: @mertramertra

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